• 1.Warranty Period
  • 2.Warranty Forfeiture
  • 3.Return & Refund Policy
  • 4.Return Process
  • 5.Disclaimer

    • 1.Warranty Period

    ANNKE offers a 2-year limited warranty for all new ANNKE-branded products and a 1-year warranty for ANNKE-certified refurbished products.

  • The warranty period starts from the date of purchase.
  • This warranty only applies to purchases made on the ANNKE official website.
  • For products purchased from third-party sellers, please contact them directly for warranty service.

    • 2.Warranty Forfeiture

    The warranty does not cover the following situations:

    Category

    Details

    Purchase Source Issues

    1.) Products purchased from sources other than ANNKE’s official website.
    2.) Items without sufficient proof of purchase.

    Product Condition Issues

    1.) Items that have exceeded the warranty period.
    2.) Free products.
    3.) Items that have been repainted, altered, or had their branding removed.
    4.) Non-quality-related issues (within 30 days of purchase).

    Improper Use or Handling

    1.) Damage due to misuse, abuse, modification, disassembly, or drops.
    2.) Products disassembled without authorization from ANNKE technicians.
    3.) Damage caused by upgrading to unofficial firmware or software.

    Repair Issues

    1.) Damage caused by repairs performed by third parties.
    2.) Damage resulting from modifications or repairs by unauthorized suppliers, users, or manufacturers.

    3.Return & Refund Policy

    ANNKE is a customer-centric company, and we always prioritize customer satisfaction. If you are not satisfied with a NEW ANNKE product, you may request a full refund or replacement within 30 days of delivery.

    Please note that the 30-day refund guarantee applies only to new ANNKE products and does not cover refurbished products.

    Return & Refund Conditions for New Products

    Reason for Return

    Return Period

    Shipping Cost

    Solution

    Quality Issues

    Within 30 days

    Covered by ANNKE

    Full refund or replacement

    Between 30 days – Warranty Period

    /

    Not eligible for refund.Warranty service only

    Incorrect Item / Missing Accessories

    Within 30 days

    Covered by ANNKE

    Reshipment or refund

    Personal Reasons (e.g., dislike)

    Within 30 days

    Covered by customer

    Refund upon return

    Exchange Request

    Within 30 days

    Customer covers return shipping, ANNKE covers exchange shipping

    /

    Return & Refund Conditions for Refurbished Products

    Reason for Return Return Period Shipping Cost Solution

    Quality Issues

    		 Within warranty period Covered by ANNKE Replacement

    Incorrect Item / Missing Accessories

    		 Within 30 days Covered by ANNKE Reshipment or refund
    Personal Reasons (e.g., dislike/misorder) / / No return or exchange

    4.Warranty Period

  • 1.) Complete the RMA (Return Merchandise Authorization) form by clicking [here].
  • 2.) Submit the RMA form to our customer service team at support@annke.com.
  • 3.) Pack the product securely and return it to the address provided by our customer service team.
  • 4.) Share the return tracking number with the customer service team. Refunds or replacements will be processed within 2 business days after verification.

    • Note: The return package must include all products and accessories and be shipped using a trackable method; otherwise, refunds will not be processed.

    5.Disclaimer

  • 1.) ANNKE is not responsible for third-party fees, including installation fees, removal fe· es, customs duties, VAT, etc.
  • 2.) ANNKE is not liable for any special, incidental, indirect, or consequential damages, including but not limited to data loss, property loss, or profit loss.
  • 3.) ANNKE does not accept unauthorized returns. If a return does not meet our policy criteria, additional fees may apply for replacement.
  • 4.) This warranty is governed by the laws of the country or region where the ANNKE product was purchased. Additional rights may vary depending on local regulations.

    • Note: For any further assistance, please contact us at support@annke.com.
    We appreciate your trust in ANNKE!